May 2009 — "Spent a wad of cash at this store in the past year. Had issues with our furniture (poor quality/defects) and it has taken months to determine if Urban Barn would do anything for us. All communication was done at my initiation, and I'd wait weeks to hear any followup on the situation. The manufacturer refused to do anything about their product, and Urban Barn still to date has done nothing for me, despite appearing as though they were 'sympathetic' to the situation and agreed that the product was poor. No company makes the customer battle it out with the supplier. Urban Barn doesn't back their products. Their head office has yet to reply too. NEVER will support this company again..."
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